User support is essential to the success of an information technology or office automation project. It is equally important to plan the project and ensure that short-term solutions are compatible with overall strategies. If not, the usual result is a proliferation of incompatible microcomputers and components with system to system communication restricted or impossible.

Addressing individual or departmental needs without considering the whole organization can often cost more than a fully integrated systems approach.

Our staff possesses a vast array of experience in all aspects of end user microcomputer, network and client-server support including such areas as:

• Hardware/software installations
• Troubleshooting
• Virus protection
• Backup implementation
• Policy and procedure manuals
• Training
• Office systems and office automation planning
• Scheduling and inventory control systems
• Administration and clerical systems
• Computerized accounting systems
• Systems analysis and design
• Learner motivation and communications
• Manpower/resource planning and evaluation
• Networking/wiring
• O/A applications (i.e. word processing, desktop publishing, database, spreadsheet, back-up, utility, communications, and file transfer) software packages